Routine Appointments
You can request a routine appointment in the next 7 days by:
- Completing an online form
We will respond within 2 working days when we are open. We are open Monday, Tuesday, Thursday, Friday 8:00 am to 6:30 pm; Wednesday 8:00 am to 1:00 pm - Phone
Monday, Tuesday, Thursday, Friday 8:00 am to 6:30 pm; Wednesday 8:00 am to 1:00 pm - Visiting the surgery and speak with a receptionist
Monday, Tuesday, Thursday, Friday 8:00 am to 6:30 pm; Wednesday 8:00 am to 1:00 pm - Using the NHS App to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Urgent Appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) by:
We will respond within 48 hours when we are open. We are open Monday, Tuesday, Thursday, Friday 8:00 am to 6:30 pm; Wednesday 8:00 am to 1:00 pm.
- Phone
Monday, Tuesday, Thursday, Friday 8:00 am to 6:30 pm; Wednesday 8:00 am to 1:00 pm
- Visiting the surgery and speak with a receptionist
We are open Monday to Friday, 8am to 6.30pm. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your Appointment
However you choose to contact us we may offer you a consultation:
- By phone
- Face-to-face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
We usually provide a telephone appointment and then offer a face-to-face appointment if needed. However, if you prefer a face-to-face appointment, please tell us.
If you need help with your appointment, please tell us:
- If there’s a specific doctor, nurse or another health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Chaperones
We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required.
This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time.
You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.
The role of a chaperone:
- Maintains professional boundaries during intimate examinations.
- Acknowledges a patient’s vulnerability.
- Provides emotional comfort and reassurance.
- Assists in the examination.
- Assists with undressing patients, if required.
Cancelling or changing an appointment
You can cancel an appointment by:
- Online
– Complete out Cancel an Appointment form
- Phone
– Monday, Tuesday, Thursday, Friday 8:00 am to 6:30 pm; Wednesday 8:00 am to 1:00 pm
- Visiting the surgery and speak with a receptionist
– We are open Monday, Tuesday, Thursday, Friday 8:00 am to 6:30 pm; Wednesday 8:00 am to 1:00 pm
- Replying cancel to your SMS Text Message Reminder
Home Visits
If you feel that you need to request a home visit, we ask where possible that you contact the surgery before 10.00am, giving the receptionist details of your illness. A doctor may call you back before visiting to assess the urgency of the visit.
We ask our patients to come to the surgery if at all possible. However, we can visit you at home if your condition means you cannot attend one of our premises.